![]() If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We'll provide a return shipping label for you, just contact us at 310.844.1958 or if you'd like to return an item. ![]() I'm happy to answer any questions you may have about this, but I just do not have answers for all countries :) What is your return policy? Check with your local shipping provider for more information on import duties before making your purchase. No returned packages will be accepted for refund under any circumstances. All import duties, taxes & fees are the responsibility of the receiver. Please note that I do not collect import taxes, duties or fees. If you have any issues, simply email us at and let us know. The same shipping parameters apply as with domestic shipping (see above). Yes! If you’re located outside of the US and you’d like to purchase, our store is set up for international check out. Under no circumstances will shipping costs paid by the customer be refunded due to carrier delays or other unforeseen issues. That said, I'm happy to help you track a package or get in touch with USPS or UPS to find your shipment, but I cannot be held accountable for any shipping delays as it is out of my control. Please take this into account when choosing your shipping method. USPS has also recently increased the amount of delivery time for first class packages. Due to COVID, UPS has stopped guaranteeing delivery dates. Once an order leaves my studio, it is the sole responsibility of USPS or UPS to deliver it in the time frame you've chosen for shipping. I do not have control over how long it takes USPS or UPS to deliver packages. For any issues/questions email or call 31. Please keep this in mind when purchasing & allow extra time for your order to arrive.Īll orders ship with a trackable method via your choice of provider, either USPS or UPS.įor orders over $99 US dollars, I offer FREE shipping within the US via standard USPS first class package mail (value not to exceed $10, delivery dates not guaranteed) If you ordered a scarf, these are printed by a 3rd party printer and shipped directly to you. It takes up to 5 business days for your order to ship & up to 10 days for your order to be delivered after it ships. Please keep this in mind when ordering and select the appropriate method of shipping at checkout. If you need something quickly or are concerned about turn around time, contact me & I'll be happy to help.Īll custom order items (including Fertility Jewelry) have a 7-10 business day turn around. Sometimes items are in stock and will ship immediately. Your item is specially made for you & will ship within 1-5 business days (usually about 3).
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